Lowest Price Guarantee
At ProKilnSupply, we want you to feel confident that you are getting a competitive price when you shop with us. When a product on our site is marked with our Lowest Price Guarantee, it means we stand behind that price.
If you find the same item offered online at a lower total price within 30 days of your purchase, let us know. If the listing qualifies under the terms below, we will refund you the difference.
We want every customer to shop knowing they are getting excellent value on their kiln or wheel.
How to Request a Price Difference Refund
To request a refund for the price difference, email us a link to the competing online listing within 30 days of your order date. Once we review the listing and confirm that it meets the requirements below, we will issue the appropriate credit.
Eligibility Requirements
Our Lowest Price Guarantee applies only when all of the following conditions are met:
- The item must have been purchased first from ProKilnSupply
- The competing offer must be from an online-only retailer
- Promotional pricing, coupon offers, clearance deals, and limited-time specials are not eligible
- Auction sites, marketplaces, and discounter platforms such as eBay are not eligible
- The competing seller must be an authorized retailer for the brand
- The competitor’s total advertised price must include shipping, handling, and any processing fees
- The product must be an exact match, including the same model and availability status, such as in stock vs. in stock or made to order vs. made to order
- The manufacturer must be Evenheat Kiln, Jen-Ken Kilns, or Paragon Industries
Additional Terms
ProKilnSupply reserves the right to deny any request that does not meet these requirements or appears to fall outside a reasonable and fair market price comparison.