FAQ

Yes—orders can be canceled free of charge as long as they have not shipped yet.

Custom or made-to-order products cannot be canceled once production has begun.

Return eligibility varies by product and manufacturer. If a return is approved, customers are responsible for return shipping costs, and approved returns may include a 25% restocking/cancellation fee due to freight costs.

Customers have 30 days from delivery to initiate a return request, unless a product page lists a brand-specific policy that overrides it.

Yes — we offer free shipping on all orders, including large and heavy items like kilns.

Most orders are processed within 5–8 business days. Processing can vary by brand and whether an item is made-to-order.

Once your order ships, we’ll email your tracking details—typically within 24 hours of the shipment leaving the warehouse.

Typical timing is:

• Order processing: 5–8 business days
• Transit time: 5–8 business days
• Estimated total: 10–16 business days (varies by item/brand)

We do our best to provide accurate estimates, but delivery dates are not guaranteed due to manufacturer timelines, freight scheduling, weather, and other factors outside our control.

Small items may ship via USPS/UPS/FedEx. Larger items (including most kilns) ship via tracked freight (LTL). The carrier typically contacts you to schedule delivery.

If your order has already been processed or shipped, we’ll do our best to help—but address changes can cause delays and any added carrier fees are the customer’s responsibility.

Yes—our products are brand new and covered by the original manufacturer’s warranty when applicable (terms vary by brand/model).

Yes—financing may be available through Shop Pay for eligible customers at checkout.

We typically do not charge sales tax except in Utah (where applicable).

Please inspect the shipment before signing, and take photos if anything looks damaged. If there’s visible damage, note it with the driver before accepting.

Document the issue with photos and notify us as soon as possible. Per our policy, freight damage should be reported within 24 hours of delivery.

Redeeming a gift card is a straightforward process. During the checkout process, there will be an option to enter your gift card code. Simply input the unique code found on your gift card, and the corresponding value will be applied to your total purchase.

Our gift cards typically do not have an expiration date. We want recipients to have the flexibility to use their gift cards at their convenience.