Jen-Ken Kilns

Yes — most kilns and larger equipment ship free via LTL freight. Smaller accessories may ship via UPS or FedEx. Exact shipping method is shown on each product page before checkout.

Most kilns require a 240V/50A dedicated circuit, though smaller units may run on 120V. Always confirm voltage, amperage, and outlet type (NEMA 6-50, 14-50, etc.) before purchasing. Our team can help you match a kiln to your existing electrical setup.

All kilns include the original manufacturer’s warranty — typically 1 year on parts and labor. Warranty terms vary by brand and model. Contact us before purchasing if you need specific warranty details for the kiln you’re considering.

Due to the size and freight nature of kilns, returns are handled on a case-by-case basis. If your kiln arrives damaged or defective, contact us within 48 hours of delivery and we’ll work with the manufacturer and freight carrier to make it right.

In-stock kilns typically ship within 1–5 business days and freight delivery takes 5–10 business days from ship date depending on your location. Made-to-order kilns may have a 6-8 week lead time. We’ll notify you with tracking once your order ships.

Yes — we offer financing through Shop Pay, including 0% APR options for eligible orders. If you don’t see a financing option at checkout or need help with a larger purchase, contact us directly and we’ll find a solution that works for you.