We know you’ve got options. Here’s why customers choose Prokilnsupply.

• Price Beat Guarantee: We’ll beat any advertised price. Call (801) 839-5882.
• Kiln & Studio Experts: Real support from people who know kilns—before and after you order.
• Financing Available: Get the equipment you need now and pay over time.
• Lifetime Customer Support: We’re here for setup questions, troubleshooting, and long-term help.
• Secure Checkout: 100% secure payment processing.

We’re here for the long haul—not just to make the sale, but to help you get the best results from your kiln and equipment.
Learn more about us.

Lowest Price Guarantee

At ProKilnSupply, we want you to feel confident that you are getting a competitive price when you shop with us. When a product on our site is marked with our Lowest Price Guarantee, it means we stand behind that price.

If you find the same item offered online at a lower total price within 30 days of your purchase, let us know. If the listing qualifies under the terms below, we will refund you the difference.

We want every customer to shop knowing they are getting excellent value on their kiln or wheel.

How to Request a Price Difference Refund

To request a refund for the price difference, email us a link to the competing online listing within 30 days of your order date. Once we review the listing and confirm that it meets the requirements below, we will issue the appropriate credit.

Eligibility Requirements

Our Lowest Price Guarantee applies only when all of the following conditions are met:

• The item must have been purchased first from ProKilnSupply
  
• The competing offer must be from an online-only retailer
  
• Promotional pricing, coupon offers, clearance deals, and limited-time specials are not eligible
  
• Auction sites, marketplaces, and discounter platforms such as eBay are not eligible
  
• The competing seller must be an authorized retailer for the brand
  
• The competitor’s total advertised price must include shipping, handling, and any processing fees
  
• The product must be an exact match, including the same model and availability status, such as in stock vs. in stock or made to order vs. made to order
  

Additional Terms

ProKilnSupply reserves the right to deny any request that does not meet these requirements or appears to fall outside a reasonable and fair market price comparison.

Every product is brand new and backed by the original manufacturer's warranty — most kilns include at least a 1-year warranty. Exact terms vary by brand and model (see details above), and our team can confirm coverage anytime at support@prokilnsupply.com or (801) 839-5882.

Returns: New, unused, unopened items in original packaging may be returned within 30 days of delivery. A 25% restocking fee applies and return shipping is the customer's responsibility. Custom and made-to-order items are final sale. Contact us for return authorization before shipping anything back.

Freight damage: Inspect your shipment before signing. Note any damage on the delivery receipt, photograph it, and email us within 24 hours of delivery.

See our full Warranty & Returns policy for complete details.